Property Of... — Terms & Conditions

Shipping Costs:

  • 9 US$ for worldwide Express Shipping
  • Please note that all international customers (outside the EU) are liable to be asked to pay country/state import duties and taxes at the time of delivery of your parcel.
  • Tax Free Shopping: all prices in this webshop are already excluding 21% Dutch VAT (value added tax)
  • Russia: due to heavy customs restrictions and many returned parcels we had to stop shipping to Russia. Russian customers can order via our trusted partner FOTT www.fott.ru
  • Delivery Time:
  • Orders placed before 13:00 / 1pm (Amsterdam time) are normally shipped the same day.
  • Orders made during a weekend or holiday will be dispatched on the next business day.
  • We use the Express Service of SkyNet (www.skynet.nl).
  • Most orders are delivered within 2-3 working days after dispatch.
  • If you ordered a personalized ID Tag, allow 24h extra for delivery. 
  • If a parcel is unable to be delivered due to an incorrect address being supplied at the time of purchase
. All costs incurred in redirecting the parcel will be the sole responsibility of the customer.
  • The parcel delivery service may require a signature of acceptance at the time your parcel is delivered and therefore we are unfortunately unable to to ship to PO Box addresses.
  • The shipping documents accompanying your parcel must declare the full value of the product. Please do not request a value adjusted invoice. 
  • Dispatch & return address: Property Of... Office, Bloemgracht 82, 1015TM Amsterdam, The Netherlands
  • All exchanges or returns of merchandise should be sent to the above address only *after* contacting us by email at webstore [at] thepropertyof.com
  • CHRISTMAS: we recommend to order before Wed. Dec 17th to get the order on time before Christmas. It can happen that an order gets hold by customs. That is beyond our control, but luckily doesn't happen very often.

Exchange & Return Details:

  • Items purchased through this website may be exchanged *within* 7 days of receipt of your parcel.
  • All items exchanged must be in their original unused condition and be accompanied by the original shipping invoice.
  • All shipment costs and duties paid during the initial purchase are non refundable.
  • All items exchanged must be sent by a trackable registered mail or courier service and at the expense
 of the customer. 
  • Return Address; Property Of... , Bloemgracht 82 1015TM, Amsterdam, The Netherlands.
  • A flat rate charge of US $25 will be levied for shipping an exchange item.
  • Please do not send your purchase back to us before contacting us at webstore[at]thepropertyof.com and receiving an approval notification.
  • Please note, the exchange can only be made once we have received your parcel and verified that the item is in its original unused condition and is undamaged.
  • Exchanges can only be made for purchases made through this online store
.
  • Property Of... items purchased elsewhere online or through retail stockists are not eligible for exchange
or return through this website.
  • For all Property Of... items *not* purchased through this website please contact the store where you made your purchase.
  • All requests for a refund will be considered on a case by case basis and and may be given at the discretion of the company management.
  • All conditions of sale posted on this site relate solely to purchases made through this online store of the Property Of... brand.

Product Warranty:

  • Property of... products are covered against workmanship defects for one year from the date of purchase(see conditions below).
  • During this time we may either repair or replace (depending on stock availability) the item free of charge.
  • This warranty extends to all Property Of.. products purchased at full price from this website or an authorized reseller or store.
  • All items sent to us for repair must be shipped prepaid by trackable registered courier or mail service.
  • You will not be charged for the return shipment of the repaired item.
  • Please contact us *before* returning any item for repair, with your sales invoice.
  • This warranty does not extend to leather scuffing, marked fabrics and general wear & tear from use.
  • We hope all Property Of... products will serve our customers well once they leave us but should you experience any problems with a purchase please do contact us and we will do our best to help.
Special Promotions & Sale:
  • No returns or exchanges will be accepted on sale items.
  • Property Of... items bought on sale are covered against workmanship defects for three months from the date of purchase.
  • During this time we may either repair or replace (depending on stock availability) the item free of charge.
  • Please contact us *before* returning any item for repair, with your sales invoice.
  • This warranty does not extend to leather scuffing, marked fabrics and general wear & tear from use.

Product Care:

  • Please spot clean your bags or wallets with a soft slightly damp non abrasive cloth.
  • Please *do not* machine, soak or hand wash your bag or wallet.
  • If a bag or wallet made or trimmed with leather gets wet please air dry it.
  • Do not artificially dry a bag as it will cause any leather to harden and crack.
  • Please avoid the use of chemicals or detergents when cleaning your bag as they may harm the coating or
 finishing of the leather or fabric.
  • Please bear in mind that a bag or wallet will only enjoy an extended life when it is not over filled reguarly.

Stockists:

  • If you would like to find a nearby store carrying the Property Of... collection please email us at webstore [at] thepropertyof.com.
  • The Property Of... collection has a large number of items each season and few stockists carry everything. In your email please let us know where you are located and the item you are looking so we can help you locate the nearest store carrying that item.

Customer Privacy:

  • We do not capture or store your credit card details online or in any other form.
  • Any information you provide on this site will not be made available, sold or shared with another company.

Payment Details:

  • All prices displayed on this site are in US Dollars ($). 
  • Payments are processed by Paypal.
  • We are unable to accept payment by cheque, bank transfer, money order or c.o.d.
  • By placing an order through this site you are entering a contract and have unconditionally accepted the
 prices, product descriptions, terms of shipment, terms of payment payment and warranty terms stated on this website.
  • If you are unclear about any of the sales conditions mentioned on this site please always contact us *before*
 you make your purchase.

 

Should you have any question please don't hesitate to contact us via email (webstore@thepropertyof.com) or call us during office hours (+31 202237071)